Fruitcraft New Zealand Limited is committed to respecting your privacy. Personal Information means information about an identifiable individual e.g. your name and contact details. We will always collect, store, use and disclose your Personal Information in accordance with the Privacy Act 2020 (Privacy Act).
- our Websites,including:
- mobile operating applications including applications for smart phone, tablet and other handheld devices (Apps);
- social media pages, including Facebook, Twitter, YouTube and Instagram;
- email communications and subscription services; and
- Wi-Fi services, including communication via wireless networks.
WHAT INFORMATION DO WE COLLECT?
Information you provide
You may give us information about yourself, such as your name, address, email address and telephone number, when, for example, you contact us via our Online Services.
Information collected about you
When you visit our Websites or other Online Services, we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our sites.
Clickstream data and other related information about visits to our Online Services may be collected. In addition to this, usage and performance data through using various platform specific tracking technologies available to the Online Services may be collected.
Information collected from third parties
Information may be collected about you from third parties (including our third party affiliates or partner companies and from marketing or advertising companies) who may provide us with such information as a part of their relationship with us. We may combine this information with other information that we hold.
Third party service providers may be allowed to use technologies including mobile monitoring and tracking technologies in relation to our Online Services. These third party service providers may collect information sent by your browser or mobile device.
Cookies and other monitoring devices
We may use services such as google analytics, which will issue cookies from their own servers and which will be able to track website visitors throughout relevant websites. We do not control how those cookies are issued, or the data that they store.
We may use “web beacons” (electronic images also known as pixel tags or clear gifs) to recognise a cookie on your computer when you view or act upon a web page, an advertisement that we have placed on a third party web page, or an email or other electronic communication that we have sent.
We may also use local shared objects (LSOs), sometimes referred to as “Flash” cookies. Use of LSOs can help deter, detect and prevent fraud and can support our Online Services.
HOW IS YOUR PERSONAL INFORMATION USED?
We may (and may authorise third parties to) use your Personal Information to process your transactions and to help us develop, improve, manage, administer and facilitate our services and operations – including to provide the Online Services, to help us to develop our Online Services to be more available and user friendly to our customers, to administer your account, for safety and security issues, for our own internal purposes (such as risk management, staff training and billing), to conduct market research, for employment opportunities within and outside of our organisation, for any purpose permitted by law, and for any other use associated with such purposes or which you may authorise.
In addition, we may use your Personal Information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express or deemed consent to do so.
IN WHAT CIRCUMSTANCES MIGHT WE DISCLOSE YOUR PERSONAL INFORMATION?
We do not sell, trade or rent your Personal Information to others.
However, we may use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your Personal Information needed to perform these services, but we will not authorise them to use your information for other purposes.
In addition, we may provide statistics about our customers, sales, traffic patterns and related site functions to reputable third parties.
When we disclose your Personal Information to overseas recipients, we ensure that the recipients of your Personal Information are required to protect it in a way that overall provides comparable safeguards to those in the Privacy Act.
We will not otherwise disclose your Personal Information unless we believe on reasonable grounds that you have provided your authorisation. However, you should be aware that we may be required to disclose your Personal Information without your consent in order to comply with any court orders, subpoenas or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your Personal Information.
STORAGE AND SECURITY
We are committed to protecting the security of your Personal Information and we take all reasonable precautions to protect it from loss unauthorized or accidental access, disclosure, alteration, loss, destruction and actions which prevent us from accessing your information on a temporary or permanent basis (each event being a Privacy Breach).
We use industry standard (or better) administrative, physical and technical protections to safeguard the security, privacy, confidentiality and integrity of your Personal Information.
If your Personal Information is subject to a Privacy Breach that is likely to cause you serious harm, we will notify you and the Privacy Commissioner in accordance with our obligations under the Privacy Act.
We will only keep your Personal Information for as long as we require it for the purpose for which it was collected. However, we may also be required to keep some of your Personal Information for specified periods of time, for example under certain laws relating to companies, money laundering and financial reporting legislation.
WHAT ABOUT LINKS TO OTHER WEBSITES?
EMAIL AND TEXT COMMUNICATIONS
We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.
By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from time to time.
You can unsubscribe from our email communications and/or text communications at any time by clicking the “Unsubscribe” link in any promotional or marketing email or text received or by emailing email@example.com or calling us on +64 (03) 379 7720.
Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable.
HOW YOU CAN REQUEST ACCESS OR CORRECT YOUR PERSONAL INFORMATION
You may request access to the information we hold about you, or request that we update or correct any Personal Information we hold about you, by setting out your request in writing and sending it to us at firstname.lastname@example.org or calling us on +64 (03) 379 7720.
We will review your request as soon as reasonably practicable. If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.